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Dealing with the Googleplex

I needed to talk to Google for next week's Guardian piece.

So I dropped their PR email address an email this morning.

Not only did the PR folk respond to my email quickly, they rapidly found me the right person to talk to, and then organised a call for just when I wanted it.

Then, when I spoke to the person, he gave me exactly the information I wanted, quickly, clearly and concisely, plus some extra information that helped me understand the whole topic a little better.

I suppose I shouldn't expect anything else from Google.


( 5 comments — Leave a comment )
May. 25th, 2005 09:01 am (UTC)
You mean you didn't get a load of random information that had nothing to do with what you were looking for? That would sound more like Google to me...
May. 25th, 2005 09:07 am (UTC)
True -- I'd have been offered approximately 163,000 people to talk to, most of whom were hoping to talk about something else. Fortunately, at least one of the first half-dozen people in the queue would be exactly the person I want.
May. 25th, 2005 09:18 am (UTC)
Ah, and if I was feeling lucky I would have asked the PR person to give me the person they thought I wanted and even if they were'nt exactly who I wanted I would have learned something very interesting in the process.
May. 25th, 2005 09:57 am (UTC)
A friend had a similar experience with them I found out today. They rang her up to persuade her to put AdSense on her animation site.

What rankled with me was that they told her they could pay in sterling - and no one told me that.
May. 25th, 2005 10:38 am (UTC)
FWIW, that's very recent; we had a site running with AdSense paying us (until the client got round to setting up their own account :) a few months ago, and at that point they still only paid in $US.
( 5 comments — Leave a comment )